About Us
Virtual Staffing Solutions (VSS), a Waterstone Company, is a global partner in Customer Experience, Digital Operations, and Workforce Solutions. With delivery centers across the Philippines, Colombia, and the United States, we help organizations scale efficiently, improve performance, and deliver better customer experiences through global talent and modern operational frameworks.
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Since 2018, VSS has grown to more than 2,700 team members supporting companies across the U.S., U.K., and beyond. What sets us apart is our ability to combine global scale with operational agility by integrating people, process, and technology to deliver measurable results, while staying grounded in a mission-driven culture focused on creating opportunity and long-term impact.
Meet The Team
PROBLEM:
Can't Hire and Scale Talent
Vice President of Operations
Small Business Loans
We had aggressive sales targets and we struggled to attract & retain front-line business development agents to ramp revenues…
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VSS was able to staff and exceed continuously increasing targets on a monthly basis. We were so Impressed with their skill levels they now have career paths to pre qualifiers, funding advisor and even loan reconsideration specialist. They now even help with support positions in billing, collections, HR, recruiting, technical support, etc.
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“VSS has become an extension of our team enabling cost effective growth”
PROBLEM:
Cost to Serve Clients
Chief Operating Officer
Clinical Support
My customers were constantly complaining about service, not being able to schedule a visit, resulting in lost customers...
VSS helped me consolidate front desks across our offices standardizing processes and optimizing the customer life cycles. Local staff now have more time to spend with patients focusing on their care. They also generated growth by reaching out to customers proactively for check-ups and asking for referrals.
“VSS has allowed us to focus on our customers and not administration work”
PROBLEM:
Adding Customers
Chief Physician
Patient Monitoring
Our patient engagement and usage of monitoring devices was low resulting in customer churn and un happy patients.
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VSS worked with us to create a customer on-boarding journey that led to higher device installation rates. Then a customer strategy to keep patients engaged resulted in higher attrition and Improved satisfaction scores by assigning, “Engagement coaches”. The approach has helped us prevent numerous health issues.
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“VSS Increased engagement, NPS scores, and retention”
PROBLEM:
Employee Downtime
Chief Technology Officer
Tech Support
Our help desk was overwhelmed with tickets, (3-5 day turn around times) and we couldn’t staff up due to budget constraints.
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VSS Identified tier 1 traffic, documented the processes, developed standardized trouble shooting steps, and Increasing 1st call resolution by over 50%. The labor cost savings and reduced repeat calls allowed us to answer calls in under 60 seconds within budget.
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“The VSS team helped us reduce down time and identify root cause Issues eliminating calls”
How does it work?
Virtual Staffing Solutions is the strategic partner of choice for dynamic businesses with unique needs. Whether it's scaling quickly, customizing services, or building flexible workflows, we deliver. With over 2,700 employees and growing, we support a wide range of industries including finance, healthcare, retail, technology, and more.
What’s Included?
Are You Ready to
Accelerate Your Business?
We take pride in understanding and anticipating your business needs. With years of industry experience, we’re able to uncover what matters most to your brand and build tailored solutions that fit.
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Let’s work together to find what works best for you. When you're ready for a trusted outsourcing partner, we’re here.