About Us
The leading BPO solutions provider in Ormoc City, Philippines, Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
From its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 230+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and have since brought its clients continual success in their business.
Meet The Team
Samantha
May
Marketing Executive
Brian Hiener
CEO
Brian has over thirty years of experience in the BPO industry. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys, IBEX, and Goji.
Samantha
May
Marketing Executive
Maria Aiza Alfabete
SVP of HR
Maria has an extremely valuable perspective having attended college in Manila, and living in the United States working for an On-line Insurance office. This gives her the unique ability to help support our Philippine staff and educate them on the important nuances of doing business in America.
Samantha
May
Marketing Executive
Mike Shipley
Sr. Business Development Partner
Mike has over 20 years of comprehensive experience in building and scaling Call Center, Business Analytics, Resource Management, Human Resources, Training and Recruitment focusing on actionable insights for operational and financial alignment, while delivering an exceptional customer experience.
Samantha
May
Marketing Executive
Art Casolari
Operations VP
Art has years of experience managing multiple verticals, and line of businesses, of clients across multiple geographies. He ensures the management team and the agents receive high-quality training, coaching, and quality standards are upheld.
Samantha
May
Marketing Executive
Angelica Fiel
HR DIrector
Angelica has over 9 years of BPO experience, nurturing high performing business cultures. She is an expert at finding high performing talent and matching skills to client needs enabling high performing talent.
Samantha
May
Marketing Executive
Allan Manalang
Site Director
Allan carries with him extensive years of experience within the BPO, Contact Center, Telecommunications, Manufacturing and Healthcare arena. Formerly a Site Director for ACS of the Philippines and a Global Support Head for Telus International.
Samantha
May
Marketing Executive
Jomar Escasinas
Business Development Manager
Jomar has over a decade of experience in the BPO industry. As the Business Development Manager of Virtual Staffing Solutions, he helps the organization identify new business opportunities and provides updated progress and timelines directly to our CEO.
Samantha
May
Marketing Executive
Ken Enecio
Business Development Manager
A consummate results-driven strategist, Ken provides relationship management and calculated guidance to clients. He builds trust through a demonstrated ability to optimize performance and achieve desired results, has a passion for professional and personal development to continue to bring the highest value to clients.
Samantha
May
Marketing Executive
Lorriza Casolari
Account Manager - Medical
Lorizza has years of call center experience, developing long-term relationships that deliver value and performance for clients by maintained for success.
Samantha
May
Marketing Executive
Louie Anthony Tan
Training and Quality Manager
Louie ensures that audit delivery business operations are done per client requirement in a day to day basis. He develops and mentor people, acting as a career counselor all while creating a high performing teams in Virtual Staffing Solutions.
Samantha
May
Marketing Executive
Manolit Avila
Facilities and IT Manager
Manolit is in charge in making sure that everything that has to do with the physical infrastructure of Virtual Staffing Solutions is running as it should be, as well as identifying areas for greater efficiency and cost-saving. He ensures efficient and smooth business operations across different business functions, working on both strategic and operational level.
Samantha
May
Marketing Executive
Jason Conui
Reports and Analytics Manager
Jason has a decade of experience in Data Analytics specializing in Database Management, Cost Reduction, and Process Improvement. Since he joined the organization, he was able to implement tools and strategies that are helpful in translating raw data into valuable business insights.
Hands-on Approach
Quality is of utmost importance. Each campaign is handled by highly experienced on-site management staff to ensure results-driven work. Our employees undergo tailored training specific to our client’s programs to ensure continuous quality results.