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About Us

The leading BPO solutions provider in Ormoc City, Philippines, Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.

 

From its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 300+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and have since brought its clients continual success in their business.

Meet The Team
Samantha
May

Marketing Executive

Brian Hiener

CEO

Brian has over thirty years of experience in the BPO industry. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys, IBEX, and Goji.

Samantha
May

Marketing Executive

Maria Aiza Alfabete

SVP of HR

Maria has an extremely valuable perspective having attended college in Manila, and living in the United States working for an On-line Insurance office. This gives her the unique ability to help support our Philippine staff and educate them on the important nuances of doing business in America.

Samantha
May

Marketing Executive

Art Casolari

Operations VP

Art has years of experience managing multiple verticals, and line of businesses, of clients across multiple geographies. He ensures the management team and the agents receive high-quality training, coaching, and quality standards are upheld.

Samantha
May

Marketing Executive

Allan Manalang

Site Director

Allan carries with him extensive years of experience within the BPO, Contact Center, Telecommunications, Manufacturing and Healthcare arena. Formerly a Site Director for ACS of the Philippines and a Global Support Head for Telus International.

Samantha
May

Marketing Executive

John Hapa

Site Director

John has years of experience in leading and managing operations process. Carrying with him a proven record of success in leading key departments. He also implemented process improvement initiatives and strategies towards various BPO lines of business.

Samantha
May

Marketing Executive

Anton Bongco

Training and Quality Director

Strategic Training professional with 18 years exposure in the BPO space of which 17 years in spearheading Training function with 9 years in a Managerial role with varied verticals in multiple locations with specialization.

Samantha
May

Marketing Executive

Jason Conui

Reports and Analytics Manager

Jason has a decade of experience in Data Analytics specializing in Database Management, Cost Reduction, and Process Improvement. Since he joined the organization, he was able to implement tools and strategies that are helpful in translating raw data into valuable business insights.

Samantha
May

Marketing Executive

Manolit Avila

Facilities and IT Manager

Manolit is in charge in making sure that  everything that has to do with the physical infrastructure of Virtual Staffing Solutions is running as it should be, as well as identifying areas for greater efficiency and cost-saving. He ensures efficient and smooth business operations across different business functions, working on both strategic and operational level.

Samantha
May

Marketing Executive

Jomar Escasinas

Business Development Manager

Jomar has over a decade of experience in the BPO industry. As the Business Development Manager of Virtual Staffing Solutions, he helps the organization identify new business opportunities and provides updated progress and timelines directly to our CEO.

Samantha
May

Marketing Executive

Ken Enecio

Business Development Manager

A consummate results-driven strategist, Ken provides relationship management and calculated guidance to clients. He builds trust through a demonstrated ability to optimize performance and achieve desired results, has a passion for professional and personal development to continue to bring the highest value to clients.

Hands-on Approach

Quality is of utmost importance. Each campaign is handled by highly experienced on-site management staff to ensure results-driven work. Our employees undergo tailored training specific to our client’s programs to ensure continuous quality results.