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About Us

The leading BPO solutions provider in Ormoc City, Philippines, Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.

 

From its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 300+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and have since brought its clients continual success in their business.

Meet The Team
Samantha
May

Marketing Executive

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Brian Hiener

CEO

Brian has over thirty years of experience in the BPO industry. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys, IBEX, and Goji.

Samantha
May

Marketing Executive

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Emmylou Llanes-Rycki

VP of HR

Emmylou has strong human resources, regional facilities, operations, service delivery, people management, compliance and general management experience supplemented by professional training, Ems is the model “business leader.” She has developed an extensive knowledge of various industries with focus on adding value, partnering with local and overseas management to deliver business objectives, reduce operating risks and drive efficiencies.

Samantha
May

Marketing Executive

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Art Casolari

Operations VP

Art has years of experience managing multiple verticals, and line of businesses, of clients across multiple geographies. He ensures the management team and the agents receive high-quality training, coaching, and quality standards are upheld.

Samantha
May

Marketing Executive

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John Hapa

Site Director

John has years of experience in leading and managing operations process. Carrying with him a proven record of success in leading key departments. He also implemented process improvement initiatives and strategies towards various BPO lines of business.

Samantha
May

Marketing Executive

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Ailyn Labajo

Site Director - Tacloban

She started with one of the biggest players in the industry and was eventually presented with an opportunity to build an organization from the ground up. She did so successfully and gracefully. Not long after, her accomplishments took her to other parts of Southeast Asia, this time, in a tech environment. As an accomplished people manager coupled with unparalleled business acumen, we can expect nothing less from Ailyn Cruzada-Labajo.

Samantha
May

Marketing Executive

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Aries Velasco

Site Director - Carlosta Site, CISO

Aries has extensive experience as a Sr. Leader for various LOBs in the Philippine BPO industry and has specialized in the US telco, recruiting and medical verticals. His background in Training, Quality and Operations management gives him an understanding of performance improvement and customer satisfaction. His ability to motivate his team has led to his continued success in leadership.

Samantha
May

Marketing Executive

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Jason Conui

Reports and Analytics Manager

Jason has a decade of experience in Data Analytics specializing in Database Management, Cost Reduction, and Process Improvement. Since he joined the organization, he was able to implement tools and strategies that are helpful in translating raw data into valuable business insights.

Samantha
May

Marketing Executive

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Anton Bongco

Training and Quality Director

Strategic Training professional with 18 years exposure in the BPO space of which 17 years in spearheading Training function with 9 years in a Managerial role with varied verticals in multiple locations with specialization.

Samantha
May

Marketing Executive

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Manolit Avila

Facilities and IT Manager

Manolit is in charge in making sure that  everything that has to do with the physical infrastructure of Virtual Staffing Solutions is running as it should be, as well as identifying areas for greater efficiency and cost-saving. He ensures efficient and smooth business operations across different business functions, working on both strategic and operational level.

Samantha
May

Marketing Executive

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Jomar Escasinas

Business Development Manager

Jomar has over a decade of experience in the BPO industry. As the Business Development Manager of Virtual Staffing Solutions, he helps the organization identify new business opportunities and provides updated progress and timelines directly to our CEO.

Samantha
May

Marketing Executive

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Ken Enecio

Business Development Manager

A consummate results-driven strategist, Ken provides relationship management and calculated guidance to clients. He builds trust through a demonstrated ability to optimize performance and achieve desired results, has a passion for professional and personal development to continue to bring the highest value to clients.

Hands-on Approach

Quality is of utmost importance. Each campaign is handled by highly experienced on-site management staff to ensure results-driven work. Our employees undergo tailored training specific to our client’s programs to ensure continuous quality results.

Samantha
May

Marketing Executive

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Jonathan Saint-John

Global Sales Executive

Jonathan has over 20 years of strategic, operational, and relationship experience, Jonathan brings a wealth of diverse and specialized knowledge in the areas of Managed Staffing, Global Workforce Solutions, Business Process Management, Business Process Outsourcing, Change Management, Organizational Development, Employment Law, Talent Acquisition, Cross Boarder Recruitment, and Multinational Contracting.