About Us
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
From its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and have since brought its clients continual success in their business.
Meet The Team
Samantha
May
Marketing Executive
Brian Hiener
CEO
Brian has over thirty years of experience in the BPO industry. He has held positions as the Vice President of Transformation, Operations, Account Management, and the Senior Vice President of Philippines Operations for Convergys, IBEX, and Goji.
Samantha
May
Marketing Executive
Emmylou Llanes-Rycki
HRO
Emmylou has strong human resources, regional facilities, operations, service delivery, people management, compliance and general management experience supplemented by professional training, Ems is the model “business leader.” She has developed an extensive knowledge of various industries with focus on adding value, partnering with local and overseas management to deliver business objectives, reduce operating risks and drive efficiencies.
Samantha
May
Marketing Executive
Art Casolari
Operations VP
Art has years of experience managing multiple verticals, and line of businesses, of clients across multiple geographies. He ensures the management team and the agents receive high-quality training, coaching, and quality standards are upheld.
Samantha
May
Marketing Executive
Ailyn Labajo
Site Director - Tacloban
She started with one of the biggest players in the industry and was eventually presented with an opportunity to build an organization from the ground up. She did so successfully and gracefully. Not long after, her accomplishments took her to other parts of Southeast Asia, this time, in a tech environment. As an accomplished people manager coupled with unparalleled business acumen, we can expect nothing less from Ailyn Cruzada-Labajo.
Samantha
May
Marketing Executive
Aries Velasco
Site Director - WAH, CISO
Aries has extensive experience as a Sr. Leader for various LOBs in the Philippine BPO industry and has specialized in the US telco, recruiting and medical verticals. His background in Training, Quality and Operations management gives him an understanding of performance improvement and customer satisfaction. His ability to motivate his team has led to his continued success in leadership.
Samantha
May
Marketing Executive
Warren Benson
Site Director - Chinatown Site
I've been part of the BPO industry for more than 15 years handling inbound/outbound sales, telco and financial accounts. My experience would be a huge advantage for me to put my skill set to work in order to meet or exceed performance expectation while supporting all the programs I'm handling. Along with my undeniable talent, I always been an absolute joy to work with. I'm a true team player, and always foster positive discussions and bring the best out of my colleagues.
Samantha
May
Marketing Executive
Lyle Vasquez
Site Director - ZT Park
Seasoned Senior Industry Leader with over 15 years of demonstrated history of supporting Contact Center Operations. Specializing on Operational Process excellence, Initiatives and Improvements, Sales and Customer retention, Complaints Management, Service Recovery and Coaching.
Samantha
May
Marketing Executive
Anton Bongco
Training and Quality Director
Strategic Training professional with 18 years exposure in the BPO space of which 17 years in spearheading Training function with 9 years in a Managerial role with varied verticals in multiple locations with specialization.
Samantha
May
Marketing Executive
Manolit Avila
Facilities and IT Manager
Manolit is in charge in making sure that everything that has to do with the physical infrastructure of Virtual Staffing Solutions is running as it should be, as well as identifying areas for greater efficiency and cost-saving. He ensures efficient and smooth business operations across different business functions, working on both strategic and operational level.
Samantha
May
Marketing Executive
Jomar Escasinas
Business Development Manager
Jomar has over a decade of experience in the BPO industry. As the Business Development Manager of Virtual Staffing Solutions, he helps the organization identify new business opportunities and provides updated progress and timelines directly to our CEO.
Samantha
May
Marketing Executive
Ken Enecio
Business Development Manager
A consummate results-driven strategist, Ken provides relationship management and calculated guidance to clients. He builds trust through a demonstrated ability to optimize performance and achieve desired results, has a passion for professional and personal development to continue to bring the highest value to clients.
Samantha
May
Marketing Executive
Jason Conui
Reports and Analytics Manager
Jason has a decade of experience in Data Analytics specializing in Database Management, Cost Reduction, and Process Improvement. Since he joined the organization, he was able to implement tools and strategies that are helpful in translating raw data into valuable business insights.
