CX Transformation.
Digital Operations.
Global Workforce Solutions.
A Faith-Based Partner Helping Businesses Scale with Purpose.
Virtual Staffing Solutions (VSS) helps organizations transform customer experience, modernize digital operations, and build high-performing global teams.
We combine people, process, and technology to deliver measurable outcomes—while creating opportunity and impact across the world.
More Than Staffing.
A Strategic Extension of Your Business.
VSS is the strategic partner of choice for growing and mission-driven organizations. Whether you’re scaling customer support, modernizing operations, or deploying AI-enabled workflows, we meet you where you are—and help you move faster.
With 2,700+ team members, secure global delivery, and faith-driven leadership, we deliver flexibility, excellence, and impact without complexity.
2,700+ Team Members
Secure Global Delivery
Faith-Driven Leadership
Transparent Pricing
The VSS Ecosystem
One Partner. Multiple Specialized Solutions.
VSS CX
Customer Experience & Contact Center Solutions
End-to-end customer engagement solutions designed to elevate experience and outcomes.
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​Omnichannel contact centers (voice, chat, email, SMS)
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Sales, retention, and customer care
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Quality assurance, coaching, and performance analytics
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Industry-specialized CX teams
Outcome: Higher CSAT, improved conversions, and scalable CX excellence
VSS Digital
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
VSS Staffing
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
How does it work?
Virtual Staffing Solutions is the strategic partner of choice for dynamic businesses with unique needs. Whether it's scaling quickly, customizing services, or building flexible workflows, we deliver. With over 2,700 employees and growing, we support a wide range of industries including finance, healthcare, retail, technology, and more.
What’s Included?
Services Matrix
PROBLEM:
Can't Hire and Scale Talent
Vice President of Operations
Small Business Loans
We had aggressive sales targets and we struggled to attract & retain front-line business development agents to ramp revenues…
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VSS was able to staff and exceed continuously increasing targets on a monthly basis. We were so Impressed with their skill levels they now have career paths to pre qualifiers, funding advisor and even loan reconsideration specialist. They now even help with support positions in billing, collections, HR, recruiting, technical support, etc.
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“VSS has become an extension of our team enabling cost effective growth”
PROBLEM:
Cost to Serve Clients
Chief Operating Officer
Clinical Support
My customers were constantly complaining about service, not being able to schedule a visit, resulting in lost customers...
VSS helped me consolidate front desks across our offices standardizing processes and optimizing the customer life cycles. Local staff now have more time to spend with patients focusing on their care. They also generated growth by reaching out to customers proactively for check-ups and asking for referrals.
“VSS has allowed us to focus on our customers and not administration work”
PROBLEM:
Adding Customers
Chief Physician
Patient Monitoring
Our patient engagement and usage of monitoring devices was low resulting in customer churn and un happy patients.
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VSS worked with us to create a customer on-boarding journey that led to higher device installation rates. Then a customer strategy to keep patients engaged resulted in higher attrition and Improved satisfaction scores by assigning, “Engagement coaches”. The approach has helped us prevent numerous health issues.
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“VSS Increased engagement, NPS scores, and retention”
PROBLEM:
Employee Downtime
Chief Technology Officer
Tech Support
Our help desk was overwhelmed with tickets, (3-5 day turn around times) and we couldn’t staff up due to budget constraints.
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VSS Identified tier 1 traffic, documented the processes, developed standardized trouble shooting steps, and Increasing 1st call resolution by over 50%. The labor cost savings and reduced repeat calls allowed us to answer calls in under 60 seconds within budget.
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“The VSS team helped us reduce down time and identify root cause Issues eliminating calls”
