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Business

That is why we keep finding ways to get better, faster and kinder.

Is Your Customer Support Holding Back Your Growth?

We understand that 

​​71% of Americans prefer to quickly connect with a live agent​

​​82% of Americans expect quick issue resolution​

​​78% expect personalized empathetic communication​

Call Center Headset

Boosted CSAT to 95%

Call Center Employee

Improved NPS by 70%

Online meeting

Reduced Costs by 30%

CONSIDER  THIS

Customers
Talk

60% of consumers share bad experiences with personal contacts, 29% rant on social media.

Reviews
Matter

60% of customers post reviews when prompted by brands, 76% consumers read reviews before buying.

What You
Lose

91% of customers are more likely to buy again after a great customer service experience. 42% of consumers would pay more for a friendly, welcoming customer service experience.

Phone Call

"People  will forget what you said, people will forget what you did, but people will never forget how you made them feel."

- Maya Angelou

How We Help You Excel and Evolve

We bridge the gap between customer expectations and the limits of AI & Self-Service in resolving issues through cost-efficient live support with a human touch.

​

We help you evolve by aligning our personalization and data management to your technology roadmap.

Introducing Virtual Staffing Solutions: Your 24/7 Offshore Loyalty Center

Why Industry Leaders Choose VSS

Cost-Effective Excellence: Reduce support costs by up to $1.5 million per year without sacrificing quality.

01

Cost-Effective Excellence: Reduce support costs by up to $1.5 million per year without sacrificing quality.

02

Rapid Resolution: Improve First Call Resolution rates and reduce Average Handling Time with our expert agents.

03

Continuous Improvement: Leverage our mature analytics and KPI-oriented approach to drive ongoing performance enhancements.

Transforming Your Customer Support

Don't let subpar support hold your business back any longer. Schedule a free, no-obligation consultation with our experts to:

01

Benchmark your current support performance against industry leaders

02

Identify key areas for improvement

and cost savings

03

Develop a customized strategy to scale your support while delighting customers

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Still Thinking ?

Here's Some Real Results from
Real Clients

Executive Making a Phone Call

Software
Adoption Helpdesk

  • First Call Resolution raised from 5% to 95%

  • Employee downtime reduced from 8% to 1%

  • US$ 49MN in revenue enabled

Appliance
Sales & Services

  • Client Service Level raised to 85% from 75%

  • AHT reduced by 34% to 8 minutes from 12

  • Quality raised from 83%  to 94%

Image by rupixen
medical kit sales.png

Medical Kit
Sales

  • Conversion to Sale raised from 74% to 82%

  • Abandon Rate steady at 2% despite 30% rise in call volume

  • Full ownership of sales process, no in-house team deployed

Holiday Package Sales & Support

  • Improved Sales Conversion from 16% to 30%

  • Savings of US$ 1K per resource per month

  • Outperformed in-house team

Work

Get in Touch

177 Hunington Avenue #1700
Boston, MA 02115

​

2nd & 3rd Floor Chinatown East
Gate, Lilia Avenue, Brgy. Cogon,
Ormoc City, Leyte, Philippines
6541

Contact Us

What Are You Looking For?
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