2024 In Review: Virtual Staffing Solutions Announces a Blessed Year of Success

FOR IMMEDIATE RELEASE

January 13, 2025

BOSTON, MA — Virtual Staffing Solutions (VSS), a high performance Business Process Outsourcing (BPO) firm known for client aligned, innovative CX and back office solutions to US businesses, is proud to announce a banner year of growth, strategic expansion, and technological innovation, all while staying true to its foundational faith-based mission in the global communities it serves.

Banner Year

2024 was a year of transformation and success for VSS. In addition to completing a strategic acquisition, the company opened a new center in the Philippines, increased its workforce by over 500 full-time employees (FTEs), and continued to invest in its global expansion across the US, Philippines, Latin America, and beyond. These milestones reflect VSS’s commitment to driving innovation, operational efficiency, and service excellence while maintaining its dedication to serving its clients and communities through a faith-driven approach.

Significant Growth

A key highlight for VSS in 2024 was the strategic acquisition of ITC Argo, LLC (ARGO), a distinctive US-based BPO partner, also aligned to the mission. This acquisition significantly strengthens VSS’s position as a fast growing, values-based player in the BPO industry, opening new avenues for growth and innovation while enhancing value for employees, clients, and stakeholders.

The merger with ARGO offers several strategic advantages, including:

• Greater Investments in Global Resources: Expanded resources available to clients, with a focus on driving efficiencies and value creation.

• Strengthened US Executive Team: Enhanced leadership to better support clients, with an emphasis on building deeper relationships through on-site availability.

• Innovative Solutions for Efficiency: Meaningful innovations to optimize operational processes, improve productivity, and reduce service costs.

• Enhanced Collaboration: Smarter ways to enhance customer experience (CX), sales, support, and back-office operations.

VSS’s focus remains on elevating the services provided to its clients, ensuring continued alignment with their business goals and objectives.

David LeMasters, CEO of VSS, stated, “The merger with ARGO represents an exciting new chapter for VSS. By combining our strengths, we’re poised to deliver even more innovative solutions and greater value to our clients. We remain deeply committed to our faith-based mission while expanding our global reach and continuing to provide exceptional service that drives growth and success for our clients.”

Phil Wilson, former CEO of ARGO, added, “Joining forces with VSS allows us to bring even greater value to our clients while staying true to our shared commitment to innovation and excellence. Together, we’re well-positioned to continue leading in the BPO space.”

In addition to the ARGO acquisition, VSS also marked another milestone with the opening of its newest office in General Santos City, Philippines. This marks the seventh location in the country, further expanding VSS’s presence in Asia. The General Santos (GenSan) office will serve as a hub for continued growth in the region and will provide quality job opportunities to the local community. Key reasons for choosing GenSan include:

• Quality of Life: A low cost of living and modern amenities to support a healthy work-life balance.

• Rich Talent Pool: Home to several higher education institutions, providing access to highly skilled workers.

• Competitive Business Environment: Cost-effective operations in an attractive business climate.

• Strategic Location: GenSan’s proximity to ASEAN markets offers valuable business and economic advantages.

• Growing IT Industry: Emerging as a key location for the IT sector and next-generation outsourcing opportunities.

Global Footprint

As part of its ongoing expansion strategy, VSS has increased its global footprint, growing our FTE by 35% and adding 3,000 seats in 2024. The company continues to explore opportunities for further growth across the US, Philippines, and other regions including Latin America, Europe, and Africa. With a focus on building a diverse and highly skilled global workforce, VSS is uniquely positioned to offer tailored BPO solutions that meet the specific needs of clients in various industries and regions.

VSS’s managed services approach enables the company to recruit and retain top talent from multiple global locations, including 14 states in the US and major cities in Asia, Europe, and Latin America. This diverse talent pool is supported by the VSS US advocacy team, which ensures seamless collaboration and effective communication with clients.

Faith-Based Mission

As a faith-based company, Virtual Staffing Solutions remains deeply committed to serving not only its clients and stakeholders but also its employees and the communities it operates in. VSS believes in using its resources and influence to make a positive, lasting impact on the lives of its team members, their families, and the broader community.

VSS’s faith-driven approach includes initiatives such as providing healthcare and educational assistance, supporting community projects (e.g., water, food, and schools), and fostering an environment where employees can thrive professionally and personally. The company’s mission to improve the quality of life for its team members and their families is a cornerstone of its values and corporate culture.

Virtual Staffing Solutions is partially owned by a faith-based trust that reinvests a portion of its profits to fund projects that benefit the greater good and promote positive change in the world.

About ARGO

ARGO is a leading provider of business process innovation, specializing in customer engagement for some of the world’s most renowned brands. Through a combination of deep industry expertise, best practices, and the latest technology, ARGO helps businesses elevate their customer experience, improve CSAT and NPS scores, reduce costs, and enhance revenue.

About VSS

Virtual Staffing Solutions (VSS) is a US-managed Business Process Outsourcing firm with strong industry leaders at C levels, offering global delivery options. From its founding, VSS has grown into a strong, innovative partner in the BPO space, delivering a wide range of solutions from call center services and back-office support to complex data processing for SMEs and large corporations in the US and UK. VSS is dedicated to providing high-quality, tailored services that help businesses achieve operational excellence and growth.

VSS Contact:

Tracy Miller, CRO

tracymiller@virtualstaffing.net