Virtual Staffing Solutions™ Launches Nation’s Ready Call Center Force™

FOR IMMEDIATE RELEASE

July 28, 2025

BOSTON, MA — Virtual Staffing Solutions™, a faith-based global provider of outsourced staffing and customer experience services, proudly announces the launch of its newest initiative: the Nation’s Ready Call Center Force™. This innovative program activates certified military spouses across the United States to be mission-ready within 48 hours to support customer service and contact center operations during emergency surges, seasonal spikes, or national events.

The initiative is directly aligned with the company’s participation in the Military Spouse Employment Partnership (MSEP), reinforcing its long-term commitment to create purpose-driven, flexible work opportunities for the military community.

“Our military spouses are among the most adaptable, resilient, and mission-oriented people in the workforce,” said David LeMasters, CEO of Virtual Staffing Solutions. “With the Nation’s Ready Call Center Force™, we’re honoring that strength by building a surge-ready team that companies can trust during critical moments—while creating meaningful, short-term work opportunities for families who sacrifice so much.”

The program invites military spouses located near U.S. bases to attend a virtual onboarding session, complete rapid certification, and join a vetted, trained, and fully equipped standby talent pool. When businesses or government partners experience call volume surges—whether during disaster relief, public health crises, benefits processing, or service outages—these agents can be deployed in under 48 hours.

Bob Olds, EVP of Special Projects, added: “This is more than a staffing solution—it’s a mission. We’re taking what’s broken in crisis response and staffing unpredictability, and we’re fixing it with people who are already built for purpose. And we’re giving back to those who serve on the home front.”

Tracy Scott Miller, Chief Revenue Officer, shared: “At VSS, we are united by purpose, driven by values, and fueled by results. The Nation’s Ready Call Center Force™ lives at that intersection. It’s not just about providing help fast—it’s about doing it with integrity, excellence, and compassion.”

Interested in Partnering or Hiring the Ready Force?

Organizations in insurance, healthcare, retail, fintech, government services, and disaster relief can contact Virtual Staffing Solutions to learn more or request a surge team quote.

Contact:
Patricia DeFosse
Chief of Staff, Marketing and Sales Operations
✉️ TriciaDeFosse@virtualstaffing.net
✉️ msep@virtualstaffing.net (for military spouse program inquiries)
🌐 www.virtualstaffing.net

About Virtual Staffing Solutions™

Virtual Staffing Solutions™ is a faith-based business process outsourcing provider serving clients globally with high-performance teams from the Philippines, Colombia, and the U.S. Through a foundation of integrity, innovation, and purpose, VSS is committed to building sustainable solutions that transform businesses and communities.