Virtual Staffing Solutions Appoints Michael Roy as Chief Solutions Officer
Veteran Strategist to Lead Solution Design and Innovation Across Global Operations
FOR IMMEDIATE RELEASE
May 13, 2024
Boston, MA — Virtual Staffing Solutions, a global faith-based business process outsourcing (BPO) company, is proud to announce the appointment of Michael Roy as Chief Solutions Officer (CSO). Roy brings more than two decades of experience leading complex solution architecture, client transformation initiatives, and delivery innovation for some of the world's most recognized brands.
As CSO, Roy will lead Virtual Staffing Solutions' global solutioning, pre-sales architecture, and client onboarding strategies—ensuring every client engagement is purpose-built, scalable, and aligned with the company's faith-based values.
“I’m thrilled to join a company where the mission is just as strong as the model,” said Michael Roy, Chief Solutions Officer. “Virtual Staffing Solutions is proving that operational excellence and missional leadership are not mutually exclusive—they are powerful together. I’m excited to help architect solutions that drive performance for our clients and purpose for our teams.”
Roy has held senior solutioning and operations roles across the BPO landscape, serving in both Fortune 500 environments and hypergrowth companies. His leadership will play a pivotal role in shaping how VSS delivers innovative, cost-effective, and culturally aligned services to clients in healthcare, retail, fintech, and nonprofit sectors.
“Michael is the kind of leader who makes everyone around him better,” said Tracy Scott Miller, Chief Revenue Officer of Virtual Staffing Solutions. “He brings a rare mix of technical expertise, strategic thinking, and a servant’s heart. With Michael leading our solutions organization, we’re able to tailor our offerings more precisely, win more confidently, and deliver more faithfully.”
Roy joins Virtual Staffing Solutions at a time of rapid expansion. The company operates across the Philippines, Colombia, and the U.S., providing customer care, back-office, and digital solutions to clients who value performance with purpose.
About Virtual Staffing Solutions
Virtual Staffing Solutions is a faith-based business process outsourcing company delivering world-class customer experience, back-office, and digital support solutions. With a mission to serve with excellence and a heart for people, VSS partners with clients who value cultural alignment, operational integrity, and scalable impact.
Media Contact:
Patricia DeFosse
Chief of Staff, Marketing and Sales Operations