Virtual Staffing Solutions Appoints Scott Sullivan as Chief Customer Officer
A strategic hire reinforcing mission-driven growth, operational excellence, and a commitment to customers and communities
FOR IMMEDIATE RELEASE
July 24, 2024
BOSTON, MA — Virtual Staffing Solutions, a faith-based leader in global outsourcing solutions, is proud to announce the appointment of Scott Sullivan as Chief Customer Officer, effective July 24, 2024. With more than two decades of operational leadership, client advisory, and end-to-end customer experience strategy, Scott joins the executive team at a pivotal time of mission-driven expansion.
Scott brings a rare combination of hands-on experience and strategic insight to Virtual Staffing Solutions. His background spans every facet of the BPO industry, including frontline leadership and executive consulting. He has helped some of the world’s most recognized brands transform customer experience and operational performance.
“We’re thrilled to welcome Scott Sullivan to the executive team,” said David LeMasters, CEO of Virtual Staffing Solutions. “His depth of experience in operations and customer management, combined with his passion for developing client-centered solutions, makes him a perfect fit. Scott has advised some of the top companies in the world on outsourcing strategy and CX transformation. His leadership will help us scale with purpose and serve our clients with even greater excellence.”
As Chief Customer Officer, Scott will oversee all client success, account management, and delivery excellence initiatives across Virtual Staffing Solutions’ global sites. He will place special emphasis on aligning operational outcomes with the company’s faith-driven mission.
“I’m incredibly excited to be part of a company that not only leads with excellence but operates from a foundation of faith,” said Scott Sullivan, Chief Customer Officer. “I’m proud to support the mission of Virtual Staffing Solutions, which is to impact customers, communities, and the incredible employees who serve daily.”
Scott’s appointment reflects Virtual Staffing Solutions’ ongoing commitment to servant leadership, purpose-led growth, and building meaningful partnerships rooted in trust, transparency, and transformation.
About Virtual Staffing Solutions
Virtual Staffing Solutions is a faith-based business process outsourcing (BPO) provider delivering high-performance customer care, back office, and sales support from the U.S., Philippines, and Latin America. With a mission to elevate people and communities through meaningful work, Virtual Staffing Solutions serves global clients with excellence, integrity, and impact.
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Media Contact:
Patricia DeFosse
Chief of Staff, Marketing and Sales Operations