Boosted CSAT to 95%
Improved NPS by 70%
Reduced Costs by 30%
HELP YOU SCALE YOUR BUSINESS
We Understand
Customer Expectations
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67% want quick escalation to a human agent
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68% of customers expect brands to demonstrate empathy
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78% of customers expect more personalization
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Discover How You Can Scale Up Your Loyalty, Keep Delighting Customers while Cutting Costs.
CONSIDER THIS
Customers
Talk
60% of consumers share bad experiences with personal contacts, 29% rant on social media.
Reviews
Matter
60% of customers post reviews when prompted by brands, 76% consumers read reviews before buying.
What You
Lose
91% of customers are more likely to buy again after a great customer service experience. 42% of consumers would pay more for a friendly, welcoming customer service experience.
The Frustration
of Scaling Support
We bridge the gap between customer expectations and the limits of AI & Self-Service in resolving issues through cost-efficient live support with a human touch.
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We help you evolve by aligning our personalization and data management to your technology roadmap.
Introducing Virtual Staffing Solutions: Your 24/7 Offshore Loyalty Center
Why Industry Leaders Choose VSS
Cost-Effective Excellence: Reduce support costs by up to $1.5 million per year without sacrificing quality.
01
Cost-Effective Excellence: Reduce support costs by up to $1.5 million per year without sacrificing quality.
02
Rapid Resolution: Improve First Call Resolution rates and reduce Average Handling Time with our expert agents.
03
Continuous Improvement: Leverage our mature analytics and KPI-oriented approach to drive ongoing performance enhancements.
Transforming Your Customer Support
Don't let subpar support hold your business back any longer. Schedule a free, no-obligation consultation with our experts to:
01
Benchmark your current support performance against industry leaders
02
Identify key areas for improvement
and cost savings
03
Develop a customized strategy to scale your support while delighting customers
Still Thinking ?
Here's Some Real Results from
Real Clients
Get in Touch
177 Hunington Avenue #1700
Boston, MA 02115
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2nd & 3rd Floor Chinatown East
Gate, Lilia Avenue, Brgy. Cogon,
Ormoc City, Leyte, Philippines
6541